Product Design & Practice Lead, Sombra
Jun 2021 – May 2026
Promoted from Lead UI/UX Designer in Feb 2025.
- Designed and launched a B2B fulfillment portal for a US logistics provider serving 1,300+ wineries and handling 10M packages annually.
- Redesigned the sales-to-installation experience for a US flooring business, streamlining quoting, approvals, and paperwork to reduce manual processing time by an estimated 22%.
- Led a UX audit and designed improvements to identity verification and savings-group enrollment for a digital savings platform, increasing verification completion from 50% to [70% — placeholder].
- Led an accessibility audit for a Canadian financial services client, authored sections of a VPAT-based conformance report, and translated WCAG 2.2 AA findings into design-system updates and remediation guidance.
- Grew Sombra’s design team from 5 to 17 designers through hiring, mentoring, and expanding design engagements with new and existing clients.
- Led 20+ design presales engagements and 6 discovery projects, securing 8 new client engagements for Sombra.
- Developed Sombra’s design practice by shaping its service offering, introducing AI-enhanced design workflows, and integrating design expertise into sales and delivery processes.